Terms of Service

1. What Citation Checks is

Citation Checks (citationchecks.com) provides a free diagnostic tool that runs a set of realistic search queries against multiple large language model (LLM) platforms — currently ChatGPT, Claude, Perplexity, Gemini, and Grok — and reports whether a submitted business appears as a citation or recommendation in the platforms' responses. We also offer paid, human-delivered audits for a flat fee, described on the homepage.

2. Use of the free check

• The free check is offered subject to reasonable rate limits (one check per email per 7 days by default, and a global daily capacity).
• You may only run checks against businesses you own, operate, or represent, or that are publicly visible on the open web.
• Automated submissions, scraping, and abuse of the check endpoint are prohibited.
• We reserve the right to decline, delay, or throttle any submission at our discretion.

3. Accuracy and disclaimers

LLM outputs are non-deterministic. Independent studies have shown that identical prompts produce identical results less than 1% of the time. Your Citation Checks result is a point-in-time snapshot, not a guarantee of what any AI platform will say next hour, next week, or to any particular user. We make no representations that a specific result will be reproducible.

We do not warrant that the service will be error-free, uninterrupted, or complete. Citation Checks is provided "as is" and "as available."

4. Paid audits

The full AI Search Visibility Audit is a paid engagement with a flat fee shown on the homepage and results page. Purchases are billed at time of order. Delivery is in two stages as described at time of purchase. Every audit is backed by a 30-day money-back guarantee: if the delivered audit does not include at least 10 specific, actionable recommendations to improve your AI visibility, request a refund and we will issue one in full.

5. Emails

When you submit a check we email your results and may occasionally email you product updates or tips relevant to AI visibility. You can unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email, or by replying to any email from us. Transactional emails (delivering results you requested) are exempt.

6. Limitation of liability

To the maximum extent permitted by law, Citation Checks' total liability arising out of or related to your use of the service is limited to the amount you paid us in the twelve months preceding the claim, or, if no payment was made, to $100.

7. Contact

Questions about these terms: hello@citationchecks.com.